market summary United Kingdom

Country Manager

Oussama Bouras

Oussama Bouras

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Facts & Figures

  • The UK population in 2020 is 67,886,011.
  • Mobile Operators and Market Share (The UK Mobile penetration is 130%):
    • EE 27%
    • O2 22%
    • Vodafone 16%
    • Three 9%
    • Virgin 5%
    • Other MNOs 10% (Tesco, ASDA, Sky, GiffGaff, Lebara etc.)

Flows & Rules

  • The UK is regulated on a day-to-day basis by Phone-Paid Services Authorities (PSA).
  • All services are hosted by aggregators and their subesquent merchants. Content providers must comply with PSA Code of practise and carrier mandates.
  • There are 2 types of carrier billing flows:
    • standard OTP Flow – provides a more templated approach to payment pages.
    • One-off payment; 2-click; < £9.99.

Reports

status 28 days

medium: 16 (1%)technical: 4 (<1%)low: 1058 (98%)1058 low

regulatory issues 28 days

non-compliant banner5non-compliant banner: 28%price not prominent4price not prominent: 22%no price on banner/prelander4no price on banner/prelander: 22%misleading flow1misleading flow: 6%button labelling1button labelling: 6%support line failure1support line failure: 6%technical issue1technical issue: 6%unsubscribe failure1unsubscribe failure: 6%0%7%14%21%28%

service type compliance 28 days

not classifiednot classified369 - 100%369gamesgames230 - 98%2304 - 2%234glamour/adultglamour/adult159 - 95%1598 - 5%167game marketplacegame marketplace139 - 100%139dating/chat, non-adultdating/chat, non-adult46 - 100%46educationeducation43 - 100%43sportsport29 - 100%29mixed contentmixed content17 - 85%173 - 15%20competitioncompetition11 - 100%11videos/streamingvideos/streaming10 - 91%1 - 9%110%9%17%26%34%

payment type compliance 28 days

header enrichment / PINheader enrichment / PIN97%3%MSISDN / PINMSISDN / PIN98%2%PSMS / user initiatedPSMS / user initiated100%ICSSICSS100%not set (Marketing Test)not set (Marketing Test)100%0%19%38%57%76%

traffic source compliance 28 days

webweb573 - 98%57313 - 2%586in-appin-app395 - 100%395FacebookFacebook75 - 99%751 - 1%76TwitterTwitter7 - 88%1 - 13%8YouTubeYouTube6 - 100%6emailemail2 - 67%1 - 33%3InstagramInstagram2 - 100%2smssms1 - 100%1instant messengerinstant messenger1 - 100%10%14%27%41%54%