market summary United Kingdom

Country Manager

Oussama Bouras

Oussama Bouras

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Facts & Figures

  • The UK population in 2020 is 67,886,011.
  • Mobile Operators and Market Share (The UK Mobile penetration is 130%):
    • EE 27%
    • O2 22%
    • Vodafone 16%
    • Three 9%
    • Virgin 5%
    • Other MNOs 10% (Tesco, ASDA, Sky, GiffGaff, Lebara etc.)

Flows & Rules

  • The UK is regulated on a day-to-day basis by Phone-Paid Services Authorities (PSA).
  • All services are hosted by aggregators and their subesquent merchants. Content providers must comply with PSA Code of practise and carrier mandates.
  • There are 2 types of carrier billing flows:
    • standard OTP Flow – provides a more templated approach to payment pages.
    • One-off payment; 2-click; < £9.99.

Reports

status 28 days

medium: 17 (2%)technical: 4 (<1%)low: 1053 (98%)17 medium4 technical1053 low

regulatory issues 28 days

no price on banner/prelander6no price on banner/prelander: 32%price not prominent4price not prominent: 21%non-compliant banner4non-compliant banner: 21%misleading flow1misleading flow: 5%unsubscribe failure1unsubscribe failure: 5%button labelling1button labelling: 5%support line failure1support line failure: 5%technical issue1technical issue: 5%0%8%16%24%32%

service type compliance 28 days

not classifiednot classified335 - 100%335gamesgames263 - 98%2635 - 2%268game marketplacegame marketplace156 - 100%156glamour/adultglamour/adult131 - 95%1317 - 5%138dating/chat, non-adultdating/chat, non-adult55 - 100%55educationeducation44 - 100%44sportsport32 - 97%321 - 3%33mixed contentmixed content17 - 85%173 - 15%20videos/streamingvideos/streaming10 - 91%1 - 9%11competitioncompetition6 - 100%60%8%16%23%31%

payment type compliance 28 days

header enrichment / PINheader enrichment / PIN97%3%MSISDN / PINMSISDN / PIN98%2%PSMS / user initiatedPSMS / user initiated100%ICSSICSS100%0%20%39%59%78%

traffic source compliance 28 days

webweb591 - 98%59114 - 2%605in-appin-app364 - 100%364FacebookFacebook85 - 99%851 - 1%86TwitterTwitter7 - 88%1 - 13%8YouTubeYouTube5 - 100%5emailemail2 - 67%1 - 33%3InstagramInstagram2 - 100%2instant messengerinstant messenger1 - 100%10%14%28%42%56%