market summary United Kingdom

Country Manager

Alicia Pineiro Rey

Alicia Pineiro Rey

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Facts & Figures

  • The UK population in 2020 is 67,886,011.
  • Mobile Operators and Market Share (The UK Mobile penetration is 130%):
    • EE 27%
    • O2 22%
    • Vodafone 16%
    • Three 9%
    • Virgin 5%
    • Other MNOs 10% (Tesco, ASDA, Sky, GiffGaff, Lebara etc.)

Flows & Rules

  • The UK is regulated on a day-to-day basis by Phone-Paid Services Authorities (PSA).
  • All services are hosted by aggregators and their subesquent merchants. Content providers must comply with PSA Code of practise and carrier mandates.
  • There are 2 types of carrier billing flows:
    • standard OTP Flow – provides a more templated approach to payment pages.
    • One-off payment; 2-click; < £9.99.

Reports

status 28 days

high: 1 (<1%)medium: 6 (1%)low: 777 (99%)777 low

regulatory issues 28 days

button labelling4button labelling: 57%support line failure1support line failure: 14%content access1content access: 14%price not prominent1price not prominent: 14%0%14%29%43%57%

service type compliance 28 days

not classifiednot classified339 - 100%3391 - 0%340gamesgames168 - 99%1681 - 1%169glamour/adultglamour/adult108 - 98%1082 - 2%110competitioncompetition74 - 100%74dating/chat, non-adultdating/chat, non-adult47 - 98%471 - 2%48sportsport25 - 96%251 - 4%26videos/streamingvideos/streaming7 - 100%7tools/appstools/apps6 - 100%6informationinformation2 - 100%2musicmusic1 - 100%10%11%22%33%43%

payment type compliance 28 days

MSISDN / PINMSISDN / PIN100%0%header enrichment / PINheader enrichment / PIN98%2%PSMS / user initiatedPSMS / user initiated100%credit cardcredit card100%0%13%25%38%51%

traffic source compliance 28 days

in-appin-app401 - 100%401webweb223 - 98%2234 - 2%227FacebookFacebook81 - 99%811 - 1%82TwitterTwitter29 - 97%291 - 3%30InstagramInstagram29 - 100%29YouTubeYouTube5 - 83%1 - 17%6smssms3 - 100%3TikTokTikTok3 - 100%3emailemail3 - 100%30%13%26%38%51%