market summary United Kingdom

Country Manager

Oussama Bouras

Oussama Bouras

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Facts & Figures

  • The UK population in 2020 is 67,886,011.
  • Mobile Operators and Market Share (The UK Mobile penetration is 130%):
    • EE 27%
    • O2 22%
    • Vodafone 16%
    • Three 9%
    • Virgin 5%
    • Other MNOs 10% (Tesco, ASDA, Sky, GiffGaff, Lebara etc.)

Flows & Rules

  • The UK is regulated on a day-to-day basis by Phone-Paid Services Authorities (PSA).
  • All services are hosted by aggregators and their subesquent merchants. Content providers must comply with PSA Code of practise and carrier mandates.
  • There are 2 types of carrier billing flows:
    • standard OTP Flow – provides a more templated approach to payment pages.
    • One-off payment; 2-click; < £9.99.

Reports

status 28 days

medium: 16 (1%)technical: 4 (<1%)low: 1134 (98%)1134 low

regulatory issues 28 days

non-compliant banner5non-compliant banner: 28%price not prominent4price not prominent: 22%no price on banner/prelander4no price on banner/prelander: 22%misleading flow1misleading flow: 6%button labelling1button labelling: 6%support line failure1support line failure: 6%technical issue1technical issue: 6%unsubscribe failure1unsubscribe failure: 6%0%7%14%21%28%

service type compliance 28 days

not classifiednot classified360 - 100%360gamesgames333 - 99%3334 - 1%337glamour/adultglamour/adult155 - 95%1558 - 5%163game marketplacegame marketplace124 - 100%124dating/chat, non-adultdating/chat, non-adult45 - 100%45educationeducation43 - 100%43sportsport30 - 100%30mixed contentmixed content17 - 85%173 - 15%20competitioncompetition11 - 100%11videos/streamingvideos/streaming10 - 91%1 - 9%110%8%16%23%31%

payment type compliance 28 days

header enrichment / PINheader enrichment / PIN97%3%MSISDN / PINMSISDN / PIN99%1%PSMS / user initiatedPSMS / user initiated100%ICSSICSS100%not set (Marketing Test)not set (Marketing Test)100%0%16%33%49%65%

traffic source compliance 28 days

webweb655 - 98%65513 - 2%668in-appin-app386 - 100%386FacebookFacebook76 - 99%761 - 1%77TwitterTwitter7 - 88%1 - 13%8YouTubeYouTube6 - 100%6emailemail3 - 75%1 - 25%4InstagramInstagram2 - 100%2smssms1 - 100%1instant messengerinstant messenger1 - 100%1TikTokTikTok1 - 100%10%14%29%43%58%