market summary United Kingdom

Country Manager

Oussama Bouras

Oussama Bouras

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Facts & Figures

  • The UK population in 2020 is 67,886,011.
  • Mobile Operators and Market Share (The UK Mobile penetration is 130%):
    • EE 27%
    • O2 22%
    • Vodafone 16%
    • Three 9%
    • Virgin 5%
    • Other MNOs 10% (Tesco, ASDA, Sky, GiffGaff, Lebara etc.)

Flows & Rules

  • The UK is regulated on a day-to-day basis by Phone-Paid Services Authorities (PSA).
  • All services are hosted by aggregators and their subesquent merchants. Content providers must comply with PSA Code of practise and carrier mandates.
  • There are 2 types of carrier billing flows:
    • standard OTP Flow – provides a more templated approach to payment pages.
    • One-off payment; 2-click; < £9.99.

Reports

status 28 days

medium: 8 (1%)technical: 4 (<1%)low: 1070 (99%)1070 low

regulatory issues 28 days

price not prominent3price not prominent: 30%unsubscribe failure2unsubscribe failure: 20%no price on banner/prelander2no price on banner/prelander: 20%button labelling1button labelling: 10%technical issue1technical issue: 10%support line failure1support line failure: 10%0%8%15%22%30%

service type compliance 28 days

game marketplacegame marketplace312 - 99%3122 - 1%314not classifiednot classified281 - 100%281gamesgames142 - 99%1421 - 1%143dating/chat, non-adultdating/chat, non-adult113 - 100%113glamour/adultglamour/adult109 - 99%1091 - 1%110sportsport41 - 95%412 - 5%43educationeducation39 - 100%39competitioncompetition18 - 100%18mixed contentmixed content8 - 80%82 - 20%10entertainmententertainment4 - 100%40%7%15%22%29%

payment type compliance 28 days

header enrichment / PINheader enrichment / PIN99%1%MSISDN / PINMSISDN / PIN99%1%PSMS / user initiatedPSMS / user initiated100%ICSSICSS100%SMS / click toSMS / click to100%0%21%42%62%83%

traffic source compliance 28 days

webweb594 - 99%5947 - 1%601in-appin-app301 - 100%301FacebookFacebook152 - 100%152TwitterTwitter17 - 100%17emailemail2 - 67%1 - 33%3YouTubeYouTube3 - 100%3InstagramInstagram2 - 100%2smssms2 - 100%2instant messengerinstant messenger1 - 100%10%14%28%42%56%