market summary United Kingdom

Country Manager

Alicia Pineiro Rey

Alicia Pineiro Rey

contact

Files

Facts & Figures

  • The UK population in 2020 is 67,886,011.
  • Mobile Operators and Market Share (The UK Mobile penetration is 130%):
    • EE 27%
    • O2 22%
    • Vodafone 16%
    • Three 9%
    • Virgin 5%
    • Other MNOs 10% (Tesco, ASDA, Sky, GiffGaff, Lebara etc.)

Flows & Rules

  • The UK is regulated on a day-to-day basis by Phone-Paid Services Authorities (PSA).
  • All services are hosted by aggregators and their subesquent merchants. Content providers must comply with PSA Code of practise and carrier mandates.
  • There are 2 types of carrier billing flows:
    • standard OTP Flow – provides a more templated approach to payment pages.
    • One-off payment; 2-click; < £9.99.

Reports

status 28 days

high: 4 (<1%)medium: 5 (1%)technical: 12 (1%)low: 823 (98%)823 low

regulatory issues 28 days

non-compliant banner4non-compliant banner: 40%button labelling2button labelling: 20%price not prominent1price not prominent: 10%technical issue1technical issue: 10%no price on banner/prelander1no price on banner/prelander: 10%support line failure1support line failure: 10%0%10%20%30%40%

service type compliance 28 days

not classifiednot classified433 - 100%433gamesgames166 - 99%1662 - 1%168glamour/adultglamour/adult83 - 98%832 - 2%85dating/chat, non-adultdating/chat, non-adult73 - 95%734 - 5%77competitioncompetition41 - 100%41sportsport19 - 100%19videos/streamingvideos/streaming6 - 100%6musicmusic3 - 75%1 - 25%4tools/appstools/apps4 - 100%4informationinformation2 - 100%20%13%26%38%51%

payment type compliance 28 days

MSISDN / PINMSISDN / PIN99%1%header enrichment / PINheader enrichment / PIN97%3%PSMS / user initiatedPSMS / user initiated100%ICSSICSS100%0%14%29%43%58%

traffic source compliance 28 days

in-appin-app466 - 100%4661 - 0%467FacebookFacebook159 - 98%1593 - 2%162webweb111 - 99%1111 - 1%112InstagramInstagram38 - 100%38YouTubeYouTube26 - 90%263 - 10%29TwitterTwitter19 - 100%19emailemail5 - 83%1 - 17%6other social mediaother social media4 - 100%4smssms3 - 100%3TikTokTikTok3 - 100%30%14%28%41%55%